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Elements and Performance Criteria

1. Determine customer requirements
   • Customer is consulted to determine requirements
   • Examples of furnishing styles and materials are shown to the customer
   • Limitations and benefits of styles and materials are explained
   • Options for the use and modification of styles or materials are defined and proposed to the customer
   • Product requirements are explored, taking into consideration design parameters, material, process, quantity, cost and outcome requirements
   • Cost and feasibility of customer requirements/options are evaluated
2. Match options to customer requirements
   • Customer specifications/standards and user requirements are compared to furnishing styles and materials options
   • Range of best-fit styles and materials are presented to the customer for evaluation
   • Customer queries are answered and examples used to illustrate answers
3. Document requirements
   • Requirements are confirmed and/or approved in the appropriate format
   • Specification details are established and confirmed, including quality standards, in accordance with enterprise procedures
   • Required completion date and any delivery requirements are documented
   • Special instructions to production team are added where required
   • Appropriate cost details are incorporated when necessary

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.
Unit context includes:	work health and safety (WHS) requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements work requires individuals to demonstrate conceptual ability, discretion, judgement and problem solving work is performed with little external assistance and with minimal supervision or direction customers may be internal or external
Personal protective equipment includes:	that prescribed under legislation, regulations and enterprise policies and practices
Information and procedures include:	customer requirements product and style catalogues work procedures/instructions manufacturer/designer specifications and instructions organisation work specifications and requirements legislation/regulations/national and industry codes and practices relevant to the product quality and Australian Standards and procedures

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Performance Evidence

Collect, organise and understand information related to multi-trade work instructions and work orders, building and structural plans and safety procedures

Identify materials used in the work process

Follow work instructions, operating procedures and inspection processes to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

maintain required production output and product quality

Match furnishing style/materials to meet customer requirements on two (2) occasions involving different products, and:

evaluate design and design requirements

evaluate furnishing styles and materials and compare them to customer requirements

identify the impact of commercial, environmental and safety risks

Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

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Knowledge Evidence

Range of company products, market, work systems and equipment

Relevant furnishing styles and materials

Company business policies and plans, including procedures for product modification and product development

Legislative requirements of the work activities

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